Protecting the Consumer and Servicing
the Trade with Independence and Integrity

WELCOME TO THE BIRMINGHAM ASSAY OFFICE

The home of UK Hallmarking

 

welcome to the birmingham ASSAY oFFICE

All our division are open following the Christmas break, if you wish to speak to a member of our team, we would love to hear from you.  Please CLICK HERE FOR DIRECT CONTACT DETAILS FOR EACH DIVISION 

Current lead times for all services remain unchanged at present, and if turnaround times need to be extended, we will advise you at the appropriate time. 

Parcels will continue to be despatched on the relevant due dates, however, if your business is closing and you would prefer us to retain your parcel during the lockdown, please notify us as soon as possible by emailing customerservice@theassayoffice.co.uk. Likewise, if you wish to change the despatch address, please notify us.

 
To ensure we continue to deliver a high level of customer service during these challenging times, please review the following information: 

Opening Hours
 
Monday - 8:30 am - 4:00 pm
Tuesday - 8:30 am - 4:00 pm
Wednesday - 8:30 am - 4:00 pm
Thursday - 8:30 am - 4:00 pm
Friday - 8:30 am - 3:30 pm
 
Customer Services
 
To reduce waiting times for our customers, we will be increasing staffing levels to meet demands. Please note, we will continue to work to the social distancing guidelines set out by Government, and we would also ask our customers to kindly adhere to the same guidelines whilst within the Customer Services area.

We recommend avoiding the busiest times to reduce your waiting time.

Peak hours : 9.00am-10.30am and last thing 1.30pm – 3.00pm
 
NEW - Appointment Service & Drive Through Facility
 
If you would like to use our appointment service and drive through facility please call 0121 592 1205 to arrange.
 
Express Service 
 
Express Service usually needs to be booked in by 9:30 am, however, the cut off will be flexible depending on demand for this service.
 

Royal Mail/Courier deliveries

We are receiving Royal Mail Special delivery parcels on the days that we are operational and we can also despatch parcels back to you by Royal Mail.  Similarly, we can also accept deliveries and despatch deliveries by Courier.

 

Click on the button below to send an enquiry for Hallmarking or AnchorCert Pro Testing.

HALLMARKING ENQUIRY

ANCHORCERT PRO ENQUIRY

 

Birmingham Assay Office was founded in 1773 to provide assaying (testing) and hallmarking of precious metal items (gold, silver, platinum and palladium) as required by the Hallmarking Act.

It has been a centre of expert opinion and independent assessment of jewellery and precious metals for nearly 250 years.

During recent decades it has expanded its services far beyond its statutory assaying and hallmarking duties to include Diamond, Gemstone & Pearl Certification, Jewellery, Watch and Silverware Valuations, non-precious metal testing, product safety and quality assurance testing as well as educational training and consultancy.

 

Certificate Number:

FS 24058

 
   
 



 

 

 

 

 

 

 

LATEST TWEETS


National Lockdown Update - The Birmingham Assay Office will continue to operate
across all of its trading divisions… https://t.co/Z1cESgYJS5
03:18 05/01/2021
Happy New Year! The new date letter for 2021 is ‘w’ All
divisions are back open following the Christmas break. ⚓… https://t.co/xAhJ88LPym
11:07 04/01/2021
Please note, the final cut off date for hallmarking orders on our
standard service is Wednesday 16th December. Howe… https://t.co/ohbqwigdmg
09:19 15/12/2020
INDUSTRY FIRST AS SGS EMBARK ON LICENSING DEAL WITH ANCHORCERT PRO. One
of the world’s leading inspection, verific… https://t.co/BlFJhOZ519
11:38 07/12/2020
Retweet of @retailjeweller: SGS inks licensing deal with AnchorCert Pro
https://t.co/aUn6p3HMLM
11:18 07/12/2020
Retweet of @Ameliaowltree: Hallmarking is back from ⁦@TheAssayOffice⁩ SOOOO beautiful 🤩 thank
you. #ChristmasCountdown #giftsforher… https://t.co/i6ntqtAO2K
08:56 06/12/2020
We are pleased to continue to offer our Express Service during lockdown.
Please contact us at customerservice@the… https://t.co/pwWW50Jl3e
12:58 05/11/2020
Retweet of @retailjeweller: UK Assay Offices to remain open during second lockdown https://t.co/94pNdLjX4T
@TheAssayOffice @AssayOffice @LondonAssay @EdinburghAssay
11:06 03/11/2020
National Lockdown - Update from the Birmingham Assay Office Birmingham
Assay Office will continue to operate acros… https://t.co/Z9kF690mbs
09:54 02/11/2020

 

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