Protecting the Consumer and Servicing
the Trade with Independence and Integrity

UK HALLMARKING FIGURES FOR OCTOBER 2015

Assay Office Birmingham has compiled the latest UK Hallmarking figures for the month of October 2015.   The total number of articles hallmarked across the four UK Assay Offices in October fell by 4.4% compared to the same month in 2014 with a total of 1,186,648 pieces being handled by the Assay Offices compared to 1,240,717 last year. Gold articles hallmarked were down 3.5%, Silver was down 5.5% and Palladium down 14.1%. Platinum fared better with a small increase of 2.8%. Hallmarking f…

By admin | Nov 13th, 2015
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AOB to host evening on Responsibility in Fine Jewellery Consumption

The new AnchorCert Academy space at Assay Office Birmingham will host an evening of topical industry discussion on November 11th, titled Responsibility in Fine Jewellery Consumption. A presentation, sponsored by the Economic and Social Research Council (ESRC) and delivered by Coventry University’s Centre for Business in Society (CBiS), will share recent research findings focused on consumer behaviour, ethical business practices and customer views on ethical issues. It will also look close…

By admin | Nov 11th, 2015
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45 DAYS UNTIL CHRISTMAS - ARE YOU PREPARED?

45 SHOPPING DAYS UNTIL CHRISTMAS! GIVE YOUR STAFF THE GIFT OF TRAINING AND COMPETITIVE EDGE THIS FESTIVE SEASON Well informed, knowledgeable staff can make a huge difference to sales conversions throughout the year. During the run-up to Christmas, when all retailers are in competition for the festive pound, it’s even more key. One of the main reasons that we, at Assay Office Birmingham, launched our Training Academy was that it was clear that our customers had a requirement for industr…

By admin | Nov 9th, 2015
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AOB Telephone Communication: 2 out of 3 isn't bad...

SUCCESSFUL RELOCATION… CHECK NO INTERRUPTION TO CUSTOMER SERVICE LEVELS… CHECK IMPLEMENTATION OF A NEW TELEPHONE SYSTEM… COULD DO BETTER Here at Assay Office Birmingham we pride ourselves on our customer service excellence. And we can. We have consistently focused on delivering the utmost in customer care and service delivery, since our doors first opened in 1773. We are proud of our successful relocation. Not least because we were able to do so without any interruption t…

By admin | Nov 5th, 2015
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