Protecting the Consumer and Servicing
the Trade with Independence and Integrity

The phased move to our new, purpose-built Assay Office in Birmingham’s thriving Jewellery Quarter is running smoothly. We are working hard to ensure that we minimise business disruption for everyone.

It is business as usual throughout for all our customers but there is IMPORTANT NEW INFORMATION below which you need to be aware of so please take the time to read this.

This is what you need to know:

We will continue to operate from our existing NEWHALL STREET building until FRIDAY 24th JULY 2015

We will operate from our new building in MORETON STREET from MONDAY 27th JULY 2015

Please note there will be no Same Day or Next Day service for Hallmarking on Friday 24th July

From MONDAY 27th JULY 2015 our new address is 1 Moreton Street, Birmingham, B1 3AX

WE WILL HAVE A NEW TELEPHONE SYSTEM BUT ALL TELEPHONE NUMBERS AND EMAIL ADDRESSES REMAIN THE SAME.

We strongly recommend you use the appropriate Direct Dial numbers to reach the correct person particularly during the phased move:

Customer Services

Toni Collins

0121 262 1014

Assay / Testing

Diana Donnelly

0121 262 1030

Goods In/Out

Michael Hirons

0121 262 1038

Jacqui Eady

0121 262 7935

Product Marking

Rose Nightingale

0121 262 1021

Helen Tingey

0121 262 1006

Silverware Hallmarking

Faye Grove

0121 262 1058

Laser Marking

Julie Burns

0121 262 1062

Work in Progress/Progress Chasing

0121 236 3172

Registration/Punch Making

Lin Moran

0121 262 1029

Operational Enquiries

Kathy McMillen

0121 262 1018

New Business

Marie Brennan

0121 262 1035

SAFEGUARD VALUATIONS AND ANCHORCERT GEM LAB
9.00am to 5.00pm Monday to Friday

Work in Progress/Progress Chasing

0121 236 2122

THE LABORATORY
 8.30am to 4.00pm Monday to Friday

Work in Progress/Progress Chasing

Michelle Cartwright

0121 262 1057

New Business

Tim Smith

0121 262 1036

Steve Franklin

0121 262 1017

TRAINING & EDUCATION
9.00am to 5.00pm Monday to Friday

All Enquiries

Tung Nguyen

0121 262 1024

FINANCE
8.30am to 4.00pm Monday to Friday

General Enquiries

Sandra Scott

0121 262 1019

Finance Manager

Luke Coster

0121 262 1009

Credit Control

Matthew Turner

0121 262 1015

Accounts Payable

Debbie Tillison

0121 262 1013

 

Customer Services opening hours remain

Mon to Thurs 0830hrs-1600hrs, Fri 0830hrs-1300hrs

CONTACT THE TEAM

If you have any concerns about our relocation, please call (00) +44 121 262 1014 and ask to speak to Toni Collins – she’ll be happy to help.

P.O. BOXES

You can continue to use both of the P.O. Boxes stated below as we are working with Royal Mail for all deliveries to be transferred to our new premises in Moreton Street automatically from Monday 27th July:

P.O. BOX 151, B3 1SB – NO CHANGE

P.O. BOX 8706,  B3 1FH  (SAFEGUARD ONLY) – NO CHANGE

HELP US TO HELP YOU:

MARK PARCELS CLEARLY FOR THE CORRECT DEPARTMENT TO AVOID DELAYS. PLEASE INCLUDE RELEVANT PAPERWORK AND CLEAR INSTRUCTIONS

ASSAY OFFICE BIRMINGHAM –  NEW SITE ACCESS

The new building will have a variety of access and parking provisions. 

The Goods In entrance is clearly marked on the map by the green circle.

CUSTOMER PARKING:

We have negotiated with the City Council to establish short stay bays on Moreton Street, right outside the Customer Service Reception entrance. We are awaiting these being created by the City Council. There will be eight bays on Moreton Street and seven on Pope Street. Please ensure you do not inadvertently park in a Permit Holders space unless you have a permit; the Traffic Wardens are keen, as they are throughout the Quarter.

There are also a number of public car parks in close proximity to our new location for those who need to visit for longer.

CUSTOMER SERVICES:

Our new Customer Service counter provides customers wishing to drop off items for all departments with a friendly, secure and efficient service.

GOODS IN:

To offer our customer a more secure delivery and collection point for high value goods we have created a secure, one-way ‘drive-through’ for customers with bulk drop-off or high value items, accessible from Moreton Street.

This ‘drive-through’ will allow one vehicle at a time through, with our Security team on hand to assist drivers and customers utilising this service. There will be an on-street intercom, positioned adjacent to the Customer Services entrance.

This could mean that there is a slight delay at times, as we ensure the safe transfer of goods prior to allowing the next vehicle through.

If you would like to register to use this ‘drive-through’ service, please send an email to gem@theassayoffice.co.uk with the following information. These details will be recorded and held by our Security team providing you with quick and easy access to our new ‘drive-through.

COMPANY NAME:

COMPANY CONTACT:

DRIVER NAME:

VEHICLE REGISTRATION:

We hope this communication provides answers to your questions. If you have any further queries about this, please do not hesitate to get in touch!

You can also read all about us at www.theassayoffice.co.uk. We look forward to welcoming you to our new Moreton Street Assay Office!

Until then, well, it’s business as usual!

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