In these challenging economic times, staff knowledge and confidence is more important than ever. Many businesses are using the Birmingham Assay Officeâs training courses to help keep their customer service ahead of the competition.
All of the courses are taught in small groups by industry experts, which makes for an informal and highly effective learning experience.
Listed here are the courses for the first half of 2013 â
Buying Scrap Gold and Silver â One Day Course 30THJan,Â 27THFeb,Â 27THMar,Â 24THApr,Â 22NDMay,Â 26THJun
Understanding Coloured Gemstones â One Day Course 12THFeb, 30THApr, 11THJun
Understanding Diamonds â One Day Course29THJan, 26THFeb, 26THMar, 23RDApr, 21STMay, 25THJun
Exploring the Private Collection â One Day Course 6THMar, 12THJun
Understanding Hallmarking and Coloured Gemstones â One Day Course 4THMar, 14THMay
Understanding Hallmarking â Half Day Course 6THFeb, 17THApr, 19THJun
NEW FOR 2013Introduction to Touch Acid Testing â Half Day Course13THFeb, 1STMay, 5THJun
NEW FOR 2013 - Introduction to Touch Acid Testing In response to customer enquiries the Assay Office has launched a new, half-day practical training course aimed at people with little or no experience of the method. By the end of the course, delegates will be able to test and identify precious metals including gold, silver, platinum and palladium.Â The course consists of an introductory theory session followed by a âhands-onâ practical session. It is taught by Ian Bayley, who is the Assay Officeâs Quality Manager and Senior Analyst. Ian has a degree in Chemistry and has over 25 years experience in assaying and quality control of precious metals. He is also a member of the Royal Society of Chemistry and a Chartered Chemist.Â
For further information or to make a booking visit www.theassayoffice.co.uk/training-and-education/htmlÂ Tel: 0871 871 6020 or firstname.lastname@example.org