Protecting the Consumer and Servicing
the Trade with Independence and Integrity

In these challenging economic times, staff knowledge and confidence is more important than ever. Many businesses are using the Birmingham Assay Office’s training courses to help keep their customer service ahead of the competition. All of the courses are taught in small groups by industry experts, which makes for an informal and highly effective learning experience. Listed here are the courses for the first half of 2013 – Buying Scrap Gold and Silver – One Day Course 30THJan,  27THFeb,  27THMar,  24THApr,  22NDMay,  26THJun Understanding Coloured Gemstones – One Day Course 12THFeb, 30THApr, 11THJun Understanding Diamonds – One Day Course29THJan, 26THFeb, 26THMar, 23RDApr, 21STMay, 25THJun Exploring the Private Collection – One Day Course 6THMar, 12THJun Understanding Hallmarking and Coloured Gemstones – One Day Course 4THMar, 14THMay Understanding Hallmarking – Half Day Course 6THFeb, 17THApr, 19THJun NEW FOR 2013Introduction to Touch Acid Testing – Half Day Course13THFeb, 1STMay, 5THJun NEW FOR 2013 - Introduction to Touch Acid Testing In response to customer enquiries the Assay Office has launched a new, half-day practical training course aimed at people with little or no experience of the method. By the end of the course, delegates will be able to test and identify precious metals including gold, silver, platinum and palladium.  The course consists of an introductory theory session followed by a ‘hands-on’ practical session. It is taught by Ian Bayley, who is the Assay Office’s Quality Manager and Senior Analyst. Ian has a degree in Chemistry and has over 25 years experience in assaying and quality control of precious metals. He is also a member of the Royal Society of Chemistry and a Chartered Chemist.  For further information or to make a booking visit www.theassayoffice.co.uk/training-and-education/html  Tel: 0871 871 6020 or emailgem@theassayoffice.co.uk

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