Protecting the Consumer and Servicing
the Trade with Independence and Integrity


Customer Service Administrator

Closing Date: 30th April 2019

Hours: 37 hours per week

A Customer Service Administrator vacancy has become available in the SafeGuard department, within the AnchorCert Group. 


This is a varied role providing essential, flexible administration resource to support the department working within the Assay Office Birmingham Central facility.  The successful candidate must be willing and able  to carry out all aspects of work within the department, supporting colleagues and be prepared to flex as required to meet customer demand.  Other tasks within the Assay Office Birmingham at central office may be required.


You will work as part of a team, reporting to the Office Manager, performing both administration and customer service duties:



  • Receive and inspect work to be processed in the department
  • Correctly interpreting the customer’s order requirements related to items submitted  
  • Checking/obtaining customer information, inputting all details accurately onto the computer system to generate working instructions
  • Camera work – using software/camera equipment to take images of customers items which will appear on the final valuation documents
  • Cleaning jewellery (when required)
  • Performing quality checks on items prior to dispatch and valuation reports
  • Invoicing, booking and wrapping orders for dispatch
  • Taking payment details and processing card payments as required
  • Creating daily dispatch paperwork and undertaking office end of day routine duties
  • Any other reasonable duties as directed


Customer Services:

  • Handling enquiries (phone, email and in person) from Customers in a professional and courteous manner
  • Dealing with customer quality or service related issues, or escalating them to Management as appropriate
  • Answer questions about all aspects of the services provided to colleagues and customers
  • Progress chasing throughout the department to meet customer delivery requirements
  • Liaising with customers on a face to face basis
  • Liaising with the Valuers as required to respond to valuation technical queries and relaying explanations/outcomes to the customer directly
  • Liaising with the customer and internal accounts department regarding credit issues

Training will be provided.


Person Specification:

  • Flexible attitude;
  • Willing and able to manage change of priorities at short notice
  • Competent IT user in Microsoft packages; Word, Excel
  • Customer service focussed
  • Must be dextrous and have good eye for detail
  • Able to interpret information correctly
  • Excellent communication skills (verbal and written) with the ability to represent the AOB to the required high standard at all times
  • Self-motivated and self-sufficient, able to work alone or as part of a bigger team
  • IT competent in all required applications
  • Positive can-do attitude


Our Values – We aim to be the best!

Our Values are part of our DNA.  They guide the way we work and behave with each other, our Suppliers and our customers.  Our values are; Passionate, Leaders, Accountable, Integrity and Teamwork.  Through these values we can create a culture where ideas can blossom, people can thrive and contribute and success can flourish.  At every opportunity, our behaviour will demonstrate a pride in our brands and heritage, a desire to consistently meet or exceed or customers’ expectations and to promote and fiercely protect our reputation.  Together we create confidence.

Apply Back
To apply for this role, click the apply button, please attach your CV and a covering letter to our Recruitment Team. No agencies please.



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