Protecting the Consumer and Servicing
the Trade with Independence and Integrity

Careers

 
Flexible Operator (Hallmarking Division)

Closing Date: 17th May 2019

Hours: 37 hours per week

Purpose:

This is a varied role providing production resource to support Hallmarking services.

The operator must be able to work flexibly across departmental areas providing resource as required to meet varying customer demands. 

Key Responsibilities:

Preparation & Administration

Receiving postal and counter orders into the department, opening parcels, checking items submitted, interpreting hallmarking requirements, contacting customers to discuss anomalies if required and creating internal works orders for production, liaising with customer service staff and customers to progress work through the department to meet agreed service levels or to respond to queries, updating notes and staff/customers accordingly,completing post hallmarking checks and processes including weight checks, invoice generation, processing payments, packing parcels for despatch and processing through courier or postal systems as required.  

Assay

Following defined procedure carry out testing on submitted items to determine the standard, use the correct equipment, working to agreed standards to deliver the required output levels.

Equipment/tasks will include;

  • Assay/XRF analysis. This may also include contacting the customer to discuss failures, rejects and marking requirements

 

Marking

Correctly interpreting instructions and applying marks to the required quality and output levels using a range of equipment

  • Laser marking
  • Punch marking

Quality

Operators are responsible for the quality of their output and must carry out all production operations adhering to approved processes and work instructions as specified by Birmingham Office Assay, the quality standards of ISO 17025, ISO 9001 and any other applicable legislation. Full training will be provided – operatives must meet and maintain a high level of competency in each aspect of the role.

Person Specification Experience and Key Skills

  • Flexible attitude; Willing and able to transfer between duties, departments and locations if required.
  • Organised and able to effectively manage change of priorities and tasks at short notice
  • Quality focussed and attentive: keen eye for detail; able to follow defined processes

 

Apply Back
To apply for this role, click the apply button, please attach your CV and a covering letter to our Recruitment Team. No agencies please.

 

 

Your item has been added to the basket

You need to create an account, or login before you can add this item to your basket.