Protecting the Consumer and Servicing
the Trade with Independence and Integrity


Production Administrator

Closing Date: 31st July 2019

Hours: 37 hours per week

Key Responsibilities


Preparation & Administration

Receiving postal and counter orders into the department, opening parcels, checking items submitted, interpreting hallmarking requirements, contacting customers to discuss anomalies if required and creating internal works orders for production, liaising with customer service staff and customers to progress work through the department to meet agreed service levels or to respond to queries, updating notes and staff/customers accordingly,completing post hallmarking checks and processes including weight checks, invoice generation, processing payments, packing parcels for despatch and processing through courier or postal systems as required.   


Following defined procedure carry out testing on submitted items to determine the standard,use the correct equipment, working to agreed standards to deliver the required output levels.

Equipment/tasks will include;

  • Assay/XRF analysis. This may also include contacting the customer to discuss failures, rejects and marking requirements


Correctly interpreting instructions and applying marks to the required quality and output levels using a range of equipment

  • Laser marking
  • Punch marking


Operators are responsible for the quality of their output and must carry out all production operations adhering to approved processes and work instructions as specified by Birmingham Office Assay, the quality standards of ISO 17025, ISO 9001 and any other applicable legislation. Full training will be provided – operatives must meet and maintain a high level of competency in each aspect of the role.

Person Specification Experience and Key Skills

  • Flexible attitude; Willing and able to transfer between duties, departments and locations if required.
  • Organised and able to effectively manage change of priorities and tasks at short notice
  • Quality focussed and attentive: keen eye for detail; able to follow defined processes
  • IT competent in standard Microsoft applications. Confidence and ability to learn bespoke IT packages/operate technical equipment. Full training will be given
  • Excellent communication skills (verbal and written) with internal and external customers
  • Self-motivated and self-sufficient, able to work alone or as part of a bigger team.
  • Positive can-do attitude
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To apply for this role, click the apply button, please attach your CV and a covering letter to our Recruitment Team. No agencies please.



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