Protecting the Consumer and Servicing
the Trade with Independence and Integrity



Closing Date: 13th September 2019

Hours: 37 hours per week

Main Duties of Job:


  • Working from dictation files, accurately type and produce a range of jewellery valuation documents for customer presentation.
  • Resolve queries relating to the content directly with the valuer.
  • Proof-read documents taking responsibility for typed content and presentation.
  • Develop successful relationships with valuation team members and to support with additional ad-hoc administration duties where required
  • Maintain knowledge and competency to meet the high standards expected by the business for all aspects of customer service delivery
  • Contribute to the agreed KPI targets for the area (quality, output)
  • Ad-hoc administration duties may include;

Receiving work into the Department; creating sales orders for processing

Photographing jewellery items for use on the valuation report

Producing and checking invoice content

Wrapping and preparing customer items for despatch


The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Person Specification:


Quality focussed and attentive: a keen eye for detail.

Audio typing experience of high-quality customer-facing documents. 

IT competent in standard Microsoft applications. Confidence and ability to learn bespoke IT packages as required for the role.  Full training will be given.

Excellent communication skills (verbal and written) with internal and external customers.

Organised and able to effectively manage own workload and also change of priorities and tasks at short notice.

Self-motivated and self-sufficient, able to work alone or as part of a bigger team.

Flexible attitude; Willing and able to transfer between duties and departments if required. 

Positive can-do attitude

If you are interested in this role and wish to apply, please email

Apply Back
To apply for this role, click the apply button, please attach your CV and a covering letter to our Recruitment Team. No agencies please.



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